Comments on: HSBC drops Firefox support

By: Dissapointed

Dissapointed — Tue, 01 Jun 2010 04:51:48 +0000

Moved to HSBC (Premier) because they were security leaders at the time (one of the first with one time pass key fobs). Leaving them now because they are security laggards.

Every other major bank appears to support Firefox but not HSBC. This stops me using a linux boot disk for internet banking, which provides far greater security since with the more recent development of stealthy trojans like Zeus you should assume that any PC used for general browsing is compromised and you are probably not the only one controlling it.

Typically a back door allows a greedy intruder to piggy back on your own valid banking session to makie their own transfers out of your accounts at the same time.

This is not good enough and sooner or later will prove a major embarassment to HSBC when an wide scale incident occurs and they can’t offer their customers the easiest and safest solution of a trusted boot disk.

By: las

las — Thu, 08 Oct 2009 09:56:42 +0000

I too had this problem and I’m from Sri Lanka.Im using Ubuntu and ff 3.5.3 .It was there when I had google tool bar installed.When i removed it VBV began to work and still does.I made a payment few weeks back.

By: tom

tom — Mon, 28 Sep 2009 14:14:55 +0000

I have try firefox 3 and firefox 2 for online shopping and both failed, got the exactly the same message that your version of browser was not supported. I then use a visa card from another bank and the process finished without any problem. So it is most likely HSBC’s problem. I will try to file a complain email though it may be useless.

By: Computer Support

Computer Support — Thu, 20 Aug 2009 11:15:46 +0000

That is quite strange actually. If one is operating an online account then it doesn’t mean that he is a computer techie. There might be many people who don’t even know how to install a new browser, so it clearly leaves ‘do it yourself’ kinds of patches for those guys. Obviously on technical grounds, it doesn’t make sense either. Firefox version is also not a problem because it gives the same error in all Firefox versions. To be very frank, it doesn’t look like the browser is having any sort of problem; it is the problem with bank software.

By: aebrahim

aebrahim — Wed, 05 Aug 2009 08:16:49 +0000

@Sammy

I’m using Windows XP SP3 with Firefox 3.5.1

By: Sammy

Sammy — Wed, 05 Aug 2009 07:38:07 +0000

aebrahim: Can you tell us details of your case ? such as which OS and browser you using ?

By: siuying

siuying — Tue, 04 Aug 2009 15:26:09 +0000

I have tried this but it worked on my Firefox 3.5 (Mac) http://hkwtf.blogspot.com/2009/08/hsbc-vbv-visa-internet-explorer.html

Wonder why their C.S. can told you only IE is supported?

By: Franck Martin

Franck Martin — Tue, 04 Aug 2009 10:35:43 +0000

I find it amazing, they just lost may be more than 30% of their customers suddenly.

By: Twitted by robertlowe

Twitted by robertlowe — Tue, 04 Aug 2009 10:26:33 +0000

[...] This post was Twitted by robertlowe [...]

By: Andy

Andy — Tue, 04 Aug 2009 10:18:20 +0000

@aebrabim

That ain’t cool. Same happened with the e-tax system of the HK government, but they support firefox now, up to 3.0 only though..