Crack down on telemarketers

In today’s South China Morning Post, a letter of mine appeared in the Letters section (page A12), the text of which is reproduced below (with some links added, for easy reference):

Crack down on telemarketers

Today, with so many different channels of communication, we are deluged with unwanted marketing. I wholeheartedly welcome the news that Hongkong Post is launching an opt-out sticker scheme for certain unaddressed circulars (“One way to stop some of that junk mail”, August 25).

However, the real menace is not mail, but telemarketing calls. Telemarketing is the most inconvenient type of marketing because it requires active participation by the receiver, at a time that is convenient to the caller. Why should the public be expected to adjust to the schedules of telemarketers who are selling a product that they most likely do not want or need – and one which they certainly did not solicit?

A few years ago the telecoms watchdog OFTA launched the “Do-not-call” register for pre-recorded messages. It is now high time that it extended this register to include non-recorded – that is, live – calls.

This is hardly a novel idea: do-not-call registers in other countries typically make no distinction between pre-recorded and live telemarketing calls.

This would cause a hue and cry from telemarketers, who would claim they provide a useful service that brings benefits to consumers. Yet that is nonsense; the only beneficiaries are the telemarketers themselves and the companies they represent.

The theft of property is an offence punishable by a prison sentence. I wonder if telemarketers could provide a convincing argument why we should tolerate the theft of our time.

Ali Ebrahim, Mid-Levels

For those who are interested, I’ve uploaded a scan of the relevant page.

Posted in Personal, Politics | Tagged , , , | Leave a comment

Google Apps – Panacea or Headache?

The email on ebrahim.org is currently hosted on pair Networks, a great webhost, but one whose email solutions are lacking in flexibility. I want to move to a solution where I can sync Email/Contacts/Calendar over multiple devices, for a domain with 7 mailboxes.

I’m considering two options:

Rackspace
Pros: Has all the features I’d ever need, excellent support, even for small customers.
Cons: Relatively small quota, and completely out of budget (at least US$13/user/month), email migration into Rackspace is difficult for large datasets.

As Rackspace is out of budget, I didn’t really spend much time looking into it in too much detail.

Google Apps Premier
Pros: Within budget (US$50/user/year), wide ranging feature set.
Cons: Technical support lacking (mainly DIY), doesn’t care about small customers, only compatible with old software, and import into Google Apps is a nightmare scenario due to lack of compatibility of migration tools.

However, there are significant issues which block my migration to Google Apps at the moment, most of which are shocking, given Google’s desire to capture the enterprise messaging/collaboration market.

Let’s make a list of missing features:

  • Google Apps Sync does not support Outlook 2010
  • Google Apps Migration for Microsoft Outlook does not support Outlook 2010
  • Google Apps Migration for Microsoft Outlook does not support Windows 7
  • There is no supported way to import a mbox format mailbox into Google Apps (there is a workaround where you can use third-party software to import the mbox into Outlook, and then use the Google Apps Migration for Microsoft Outlook, but then the Google migration tool doesn’t support Windows 7 or Outlook 2010, so you’re back to square one)

Sales of Windows 7 began in October 2009, and Office 2010 was made available to volume licensing customers in April 2010. When everybody else already supports Windows 7/Outlook 2010, Google lags far behind and lose all credibility when they claim they are the best solution for enterprise customers.

Enterprise customers rely on predictability, but yet, when asked for a timeline for when the above configurations will be supported, Google replied “we do not have a release date as yet”.

I’m ready to spend money with Google, if only they’d deliver support for modern software. A year in the software world is an eternity, and for Google to not support Windows 7 is akin to a wannabe top-tier airport telling pilots to land using VFR because they’ve not installed an ILS yet.

Posted in Google, Web Hosting | Tagged , | 3 Comments

What to do with an old laptop?

After five long years using my trusted (and now extremely out of date) laptop, I’ve finally moved along to something better.

Old Laptop

Dell Latitude D610, Intel Pentium-M 750 (1.86GHz), 2GB RAM, 60GB HDD (using Truecrypt software FDE), 14.1″ 1400×1050 LCD, Windows XP Professional 32-bit SP3.

New Laptop

Dell Latitude E6510, Intel Core i7-820QM (1.73GHz, with Turbo Boost to 3.06GHz), 8GB RAM, 250GB HDD (using Seagate hardware-based FDE), 15.6″ 1920×1080 LCD, built in 3G HSPA modem for use when travelling, backlit keyboard, Windows 7 Ultimate 64-bit.

Mini Review of Dell Latitude Series

I’m not one to replace my laptop hardware often, but it was time, as I had less than a month of my 5 year warranty remaining and I was out of hard disk space. Plus, the old laptop was breaking down a bit too often for my liking. Motherboard replaced 4 times, LCD replaced 3 times, keyboard replaced 2 times, and HDD replaced once. To Dell’s credit, they never made any fuss and always promptly sent out replacement parts without making me run irrelevant diagnostic tests, but it was all getting a bit too much. I think the main reason I had so many problems was the poor placement of the exhaust vent on the Latitude D-Series chassis, which was on the back and always blocked by the port replicator, causing constant overheating. I was happy to see that on the E-Series chassis, the exhaust vent has been moved to the side instead.

I have yet to try out all of the new features of my new laptop, but I will say that it’s Fast (with a capital F). Especially compared to what I was using before. The screen is amazing and the backlit keyboard is icing on the cake, because these days I use the computer with the lights off a lot, due to having small kids around. Not that I need to look at the keyboard whilst typing, but it’s still cool to have nonetheless.

A Dilemma

However, I now have an old laptop in working condition which is sitting idle, and I don’t know what to do with it. First, I considered repurposing it as a training computer for my 3 year old daughter and installing a netbook OS as those should in theory be pretty basic and easy to use.

First I tried Jolicloud (PreFinal release), a netbook OS that seems to be getting generally good reviews in the blogosphere. I tried the LiveCD and was disappointed to find that the Intel wifi card in my laptop did not work (nor was I able to find any information online about making it work). So I just gave it a look-through offline, enough to get a feel about what it offers.

Then I tried Ubuntu Netbook Edition (version 10.04), where the wifi did work on the LiveCD. Overall a pretty similar experience to Jolicloud, which was not a huge surprise given they share the same foundations. Jolicloud seemed to offer a better out of the box experience (rather it would have, had wifi been working), but Ubuntu’s UI polish was much better.

However, finally, both options seemed somewhat underwhelming and I kept on thinking to myself, “What if I just put XP back on this thing?” After all, XP is now almost a decade old, very stable due to years of bugfixes and patching, and pretty snappy too. Jolicloud and Ubuntu, as netbook-optimised OS’, stand out when dealing with real netbooks which have very limited vertical real estate. However, with 1050 pixels on the Y-axis, the appeal of screen real estate saving features was pretty minimal.

After all this, I also gave up on the idea about using my old laptop as a training machine for my daughter. Makes more sense just to use the home desktop with Windows 7 and a regular keyboard and mouse rather than using Windows XP with a relatively confusing trackpad.

I think most likely, I probably will install Windows XP on the old laptop. The alternatives are underwhelming. Though, I still have no idea what I’ll do with it.

Posted in Microsoft, Technology | Tagged , , , , , , , | 2 Comments

What’s your PAN? Anybody can find out!

Glossary for non-Indian readers: PAN – Permanent Account Number

The geniuses at the Income Tax Department in India have set up a website called:

Know Your PAN

In reality, it should be called Know Anybody’s PAN because that’s what you’re able to do, as long as you know their last name and birthdate, neither of which anybody would consider a secret these days. You don’t even need to know the first or middle name, the website will give it to you.

I can’t fathom why anybody would think that this website is a good idea because it effectively facilitates identity fraud. Besides forgetting one’s own PAN, I cannot think of a single legitimate reason why anybody would need to use this website. And let’s be clear; allowing people to check their own PAN is not a good enough justification to make this information public.

There are plenty of illegitimate reasons why this website would be used. First and foremost would be identity fraud. Knowing someone’s PAN is crucial if you want to engage in fraudulent transactions on their behalf.

While the internet can be a useful tool, sometimes people need to think about why a tool is really necessary and think about the implications before putting it online.

However, I suppose in India, a country where privacy laws don’t exist, and the concept of personal privacy is alien, it should not come as a big surprise that the government itself is facilitating identity fraud.

Just to try out the system, you could look up one of many common Indian personalities’ names and dates of birth on Wikipedia and the website will give you their PAN.

Belorussian Translation provided by PC

Posted in Technology | Tagged , , , | 2 Comments

UK Government says “No Evidence” IE is Less Secure

A couple days ago I had mentioned that Lord Avebury had asked the UK Government about their usage of IE. The UK Government has now answered and I am reproducing the full text of the question and answer below:

Asked by Lord Avebury

To ask Her Majesty’s Government what discussions they have had with the governments of France and Germany about security risks of using Internet Explorer; and whether they will encourage public sector users to use another web browser. [HL1420]

The Parliamentary Under-Secretary of State, Home Office (Lord West of Spithead): UK government officials and subject matter experts are in regular contact with their counterparts in France, Germany and other countries on both a bilateral and multilateral basis to exchange technical information and opinions on many aspects of cyber security, including software vulnerabilities. For example, the UK’s Government Computer Emergency Response Team (GovCertUK) and Combined Security Incident Response Team (CSIRTUK) are members of the group of European Government CERTS (EGG), as are their French and German equivalents.

Complex software will always have vulnerabilities and motivated adversaries will always work to discover and take advantage of them. We take internet security very seriously and we have worked with Microsoft and other suppliers over many years to understand the security of the products used by HMG, including Internet Explorer. There is no evidence that moving from the latest fully patched versions of Internet Explorer to other browsers will make users more secure. Regular software patching and updating will help defend against the latest threats.

Microsoft issued a patch to fix the recent Internet Explorer vulnerability on 21 January. Prior to this, government departments had been issued with a GovCertUK alert on how to deal with this particular incident and to mitigate vulnerabilities in relation to particular versions of IE.

A government user, operating on government systems, such as the Government Secure Intranet (GSi), will benefit from additional security measures, unlikely to be available to the average home computer user. These include tools which actively monitor for evidence of any malicious attacks.

Source: Lords Hansard text for 26 Jan 2010

While the UK government contends that “there is no evidence that moving from the latest fully patched versions of Internet Explorer to other browsers will make users more secure”, there are many others who would disagree.

Also, although IE8 has significantly improved security models as compared to IE6 and IE7, there is still evidence that IE6 is being heavily used by UK government departments, including the armed forces. I think most people would agree that a “fully patched” IE6 is still relatively more vulnerable to attacks.

Posted in Microsoft, Mozilla | Tagged | 11 Comments

Lord Avebury asks UK Government to review use of IE in the Public Sector

Lord Avebury (blog, bio) has tabled a written question in the United Kingdom House of Lords yesterday, which reads as under:

Lord Avebury to ask Her Majesty’s Government whether, in the light of the recent announcement by Microsoft that Internet Explorer was used to carry out the cyber attacks which prompted Google to say it will withdraw from China, they will review the use of Internet Explorer throughout the public sector. HL1505

Source: House of Lords Business (26 January 2010) and Eric Avebury: Internet vulernability

Lord Avebury mentions that the Parliamentary IT authorities are actively discouraging the use of alternative browsers such as Chrome so it is great to see that he is holding the government accountable for their policies.

According to UK parliamentary procedure, the government is obliged to provide a written response to his question on or before 8 February 2010. I think it will be interesting to see what they have to say.

Lord Avebury is an active campaigner for the rights of ethnic minorities in the UK and also those who are British nationals living abroad. He is also a member of the EU Select Committee which considers EU policy on protecting Europe from large-scale cyber attacks.

Posted in Microsoft, Mozilla | Tagged | 3 Comments

HSBC drops Firefox support

Today I tried to complete an online purchase using my HSBC Visa Card (issued in Hong Kong), and when the merchant redirected me to HSBC for the Verified by Visa page, instead of the password prompt I used to receive, I saw the following:

Thinking that this must be an error (since it used to work fine before), I called up HSBC’s customer service hotline to find out what was going on.

I was shocked to hear that HSBC now officially only supports IE, and no other browsers are supported for Verified by Visa. I asked them what I’m supposed to do if I have a Mac and don’t have IE, and they responded that I’m supposed to use IE or nothing at all.

I asked why Firefox is unsupported since it used to work fine before and they gave a vague response that Firefox cannot exchange data with Visa properly (which does not make sense at all). They also said that their entire online platform is “built for Internet Explorer”.

The message from HSBC Hong Kong is clear: if you’re not using IE, don’t bother making online purchases with our Visa card.

My message to HSBC is this: if you’re not going to support Firefox, don’t count on me using your Visa card to make any purchases (online or offline).

In case anyone wants to comment on this, this is where the complaints need to go:

HSBC
Attn: Credit Card Services
8 Floor, Block 2 & 3
HSBC Centre
1 Sham Mong Road
Kowloon
Hong Kong

Posted in Mozilla | Tagged , , , | 38 Comments

India TV Airs News with Fake Photos

No doubt many of my readers will be aware of the horrendous debacle at India TV which resulted in them broadcasting a report with a fake photo of Syedna Mohammed Burhanuddin (TUS) “performing” the nikah of the Taleban terrorist, Baitullah Mehsud in Afghanistan.

Of course, Syedna Mohammed Burhanuddin (TUS) never performed this nikah and during the time of the said nikah, Syedna Mohammed Burhanuddin (TUS) was in Mumbai, not Afghanistan.

The TV channel has published an apology and also aired an apology for the indicident which can be seen here:

Source: Youtube

The source image and the doctored image can also be seen below:

India TV Source Image

India TV Source Image

India TV Fake Image

India TV Fake Image

Without making any attempt to justify what is obviously abhorrent or non-existent editorial control, I do have a suspicion regarding how this came to pass. Rather than a deliberate attempt to slander Dawoodi Bohras, it is more likely the case that the “reporter” (and I use this word in the loosest term possible) did a Google Search on “nikah”, and found these results:

Google Search Results for nikah

Google Search Results for "nikah"

The first usable photo became the “source” for the doctored “news report”. While this in no means justifies what happened and it should never have happened to begin with, it does mean that objectively, there was likely no intended malice towards Dawoodi Bohras.

Does it excuse the event? Absolutely not. Does it mean that it’s acceptable for news stations to doctor images to fake news events? No way. Everything that happened here should never have happened. But I think it does provide an insight into how it came about.

Also of interest to some readers may be the search engine referral statistics for Planet Bohra on 8 April, 2009. I’ve made these available as a PDF.

Posted in Other | Tagged , , | 2 Comments

Flying from Chek Lap Kok to Kai Tak

Yesterday I piloted a Boeing 737-800NG simulator. It was my first attempt at a flight from Hong Kong’s new airport Chek Lap Kok to the now out of service old airport Kai Tak. I control the yoke (steering) and yaw. My co-pilot controls the thrust, flaps and trim (and generally gives me some helpful directions since he’s a pilot and I’m not).

The 737 NG has some pretty sophisticated navigational equipment which is very helpful. One of the nice things was an indicator that shows your turn trajectory and projects it onto a runway extension – very useful for landings at Kai Tak.

Of note is that pilots who landed at Kai Tak back in the day had no such help, making those landings all the more impressive.

My landing is not on the runway centreline, but on the runway and close to where one should hope to land, so I’m happy with that for a first attempt at flying a 737 in a proper sim.

Link to video: Chek Lap Kok to Kai Tak in B737-800NG (Cockpit View)

Posted in Uncategorized | 1 Comment

Official iPhone 2.1.1 OS retains 2G unlock

I just upgraded Zainab’s iPhone 2G (purchased from an Apple Store in the US) today from OS version 2.1 to 2.2.1. Originally this iPhone was unlocked using iJailBreak on 1.1.4 and then was jailbroken/unlocked on 2.0/2.1 using PwnageTool.

The instructions I read were to upgrade to 2.2.1 using iTunes and then run QuickPwn to jailbreak/unlock the iPhone 2G. Interestingly, after I upgraded to 2.2.1 using iTunes (without any custom IPSW – downloaded the release from Apple) the phone upgrade went without a hitch and the iPhone remained unlocked after the upgrade. That was a surprise.

Of course the phone is not jailbroken but I have no interest in that and it seems that once an iPhone 2G is unlocked there are at least some circumstances where it will remain so after a normal upgrade using the official IPSW.

So right now she’s using an iPhone 2.G with 2.2.1 OS without any jailbreaks or custom hacks, but with a non AT&T SIM. That’s from my POV ideal and a pleasant surprise.

Posted in Apple, iPhone | Tagged , , , | 1 Comment