I took the plunge and updated my machine to Windows XP SP3 today, a good month after general release. I don’t like to install Microsoft software when it’s first released, because more often than not, there are too many unknown bugs and I like my workhorse machine to work well.
After installing SP3, everything (so far) seemed to work fine except that the monitor rotation feature of my ATI Radeon X300 stopped working, so I could no longer orient my monitor in a vertical position rather than the standard horizontal. I like vertical because it’s better for the office as more email headers and text info can be viewed on a single screen.
After tinkering around and getting new drivers from the Dell website (I have a Latitude D610), it still doesn’t work. I then do a bit of Googling and find Microsoft KB 947309 (euphemistically titled Some third-party programs may experience a change in functionality after you install Windows XP Service Pack 3), which explains that this feature requires an updated driver to work with SP3.
Dell’s newest driver didn’t work (go figure), so I tried the one from ATI. When I tried to install it, it said that I didn’t have any cards that were supported by the driver (which cannot be true). In the end I had to use XP’s manual driver update interface and use the “Have disk” button to force it to install drivers that it warned me would not be compatible. I chose the ATI Radeon X300/X550/X1050 Series driver that came with version 8.5 of the ATI Catalyst software.
That seemed to do the trick after a reboot, but it did leave me wondering how any Joe Average computer user is supposed to figure this out and why this kind of stuff needs to break with a service pack upgrade in the first place.
This is also precisely why I never let any of my friends do OS upgrades with Windows, because it’s less headache to start fresh and reinstall apps then it is to try to troubleshoot the shortcomings of Microsoft’s upgrade paths.
UPDATE: I had to revert back to SP2 and the old Dell drivers. More details later (and a fix).